Shipping policy

Shipping Policy

Last Updated: May 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.


1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on:

  • Weekends
  • Public holidays
  • Bank holidays

Processing times may be extended during busy periods, promotional events, or due to unforeseen circumstances.


2. Shipping Destinations

We currently ship to selected domestic and international destinations.

Shipping availability may vary depending on the destination country and courier restrictions.


3. Delivery Times

Estimated delivery times may vary depending on your location and selected shipping method.

Typical delivery estimates:

  • United Kingdom: 2–7 business days
  • Europe: 5–14 business days
  • International: 7–21 business days

These are estimated delivery times only and are not guaranteed.


4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Shipping method selected

Any customs duties, import taxes, or local charges are the responsibility of the customer unless otherwise stated.


5. Tracking Information

Where available, tracking details will be provided after dispatch.

Customers are responsible for monitoring shipment progress using the tracking information supplied.


6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information.


7. Lost or Delayed Shipments

If your order is significantly delayed or appears lost, please contact us.

We will work with the courier to investigate the issue; however, investigation timeframes may vary depending on the carrier.


8. Damaged Packages

If your package arrives damaged:

  • Take photographs immediately
  • Retain all packaging materials
  • Contact us as soon as possible

Claims for damaged items may be subject to courier investigation requirements.


9. Customs and Import Duties

International orders may be subject to:

  • Customs inspections
  • Import duties
  • VAT
  • Additional taxes or fees

These charges are the responsibility of the customer unless otherwise specified.


10. Contact Us

If you have questions regarding shipping, delivery, or tracking, please contact our support team.