Terms of service

Service Terms and Conditions

Last Updated: May 2026

Welcome to our website. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

1. Definitions

In these Terms and Conditions:

  • “Company”, “we”, “us”, and “our” refer to the store owner and operator.
  • “Customer”, “you”, and “your” refer to any user or purchaser using this website.
  • “Products” refers to goods sold through our website.
  • “Website” refers to our online store and related services.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You are legally capable of entering into binding contracts.
  • All information provided during checkout is accurate and complete.

3. Products and Availability

We aim to ensure all product descriptions, images, and pricing are accurate. However:

  • Product colours may vary depending on screen settings.
  • We reserve the right to modify or discontinue products without notice.
  • All orders are subject to availability.

We reserve the right to limit quantities purchased per customer, household, or order.

4. Pricing and Payments

All prices displayed are in the applicable currency and may include VAT where required by law.

We reserve the right to change prices at any time without prior notice.

Accepted payment methods may include:

  • Debit cards
  • Credit cards
  • PayPal
  • Other payment providers listed at checkout

Orders will only be processed once payment has been successfully authorised.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order.

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities
  • Request additional verification
  • Cancel orders suspected of fraud or unauthorised activity

If payment has already been processed for a cancelled order, a full refund will be issued.

6. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Couriers
  • Customs procedures
  • Weather conditions
  • Force majeure events
  • Incorrect shipping information provided by the customer

Risk of loss and ownership of products transfer to the customer upon delivery.

Please refer to our Shipping Policy for additional information.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to that policy.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Text
  • Website design

is the intellectual property of the company and may not be copied, reproduced, distributed, or used without written permission.

9. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to systems
  • Upload malicious software or code
  • Engage in fraudulent activity
  • Interfere with website functionality
  • Use automated systems to scrape or copy content

We reserve the right to terminate access for violations of these terms.

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Loss of data
  • Business interruption
  • Delays beyond our control

Nothing in these Terms excludes liability where exclusion is prohibited by law.

11. Disclaimer

All products and services are provided “as is” and “as available” without warranties of any kind unless otherwise required by law.

We do not guarantee:

  • Continuous website availability
  • Error-free operation
  • That the website will be free from viruses or harmful components

12. Indemnification

You agree to indemnify and hold harmless the company, employees, affiliates, and partners from any claims, liabilities, damages, or expenses arising from your misuse of the website or violation of these Terms.

13. Privacy

Your use of our services is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal data is collected and processed.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

15. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Changes become effective immediately upon publication on the website.

Your continued use of the website constitutes acceptance of any revised terms.

16. Contact Information

For questions regarding these Terms and Conditions, please contact our customer support team.